Updated and Effective: October 28, 2022
1. PERSONAL INFORMATION WE MAY COLLECT
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Service if that information is necessary to provide you with the service or if we are legally required to collect it.
2. PERSONAL INFORMATION PROVIDED BY YOU
Registration. If you desire to have access to certain restricted sections of the Site or request to receive marketing materials, you may be required to become a registered user, and you may be asked to submit the following types of Personal Information to Temasys: your name, email address, phone number, full user name, password, legal mailing address including street address, city, postal code, country, and time zone.
Customer Support. We may collect information through your communications with our customer support team or other communications that you may send us, and their contents.
Paying for the Service. When you make payments to Temasys for use of the Service, you will need to provide Personal Information such as your credit card number and a billing address. This information is not retained by Temasys. It is stored with a third-party partner, or “data processor” (currently Braintree). Temasys has access to this information only as needed, to process payments, refunds and credits, run reconciliation reports, and actions required to facilitate your use of the Service.
Social Media. In order to register for the Service, you may elect to use a social media account as proposed by Temasys. In order to facilitate the registration process, Temasys may ask you to provide your username, account ids, social handle, and email address. You will be asked to authenticate and authorize Temasys to access this information at the time of registration. You may be asked to confirm this authorization or to re-authorize the Service if we make changes to the type of information we request, or as an example, when you are logged out of the Service or wish to use a different social media account to login to the Service.
Other. We may also collect your contact details when you provide them in the context of our customer, vendor, and partner relationships.
2a. Personal Information Collected from Connected Social Media Accounts
If you connect your third party social media account to your Temasys account, we may collect certain information stored in your social media account such as:
Facebook Temasys may allow you to connect a profile to your Temasys account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile images, display names, username/profile ID, email address, and access tokens. This data will only be used by Temasys to provide you with the Service you expect and will not be shared with any third parties.
Instagram Temasys may allow you to connect a profile to your Temasys account, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile images, display names, username/profile ID, email address, and access tokens. This data will only be used by Temasys to provide you with the Service you expect and will not be shared with any third parties.
Gravatar Temasys may allow you to connect a profile to your Temasys account, in which case we will access certain information from Gravatar regarding your account. In particular, we may collect profile images, display names, username/profile ID, email address, and access tokens. This data will only be used by Temasys to provide you with the Service you expect and will not be shared with any third parties.
WordPress Temasys may allow you to connect a profile to your Temasys account, in which case we will access certain information from WordPress regarding your account. In particular, we may collect profile images, display names, username/profile ID, email address, and access tokens. This data will only be used by Temasys to provide you with the Service you expect and will not be shared with any third parties.
LinkedIn Temasys may allow you to connect a LinkedIn profile to your Temasys account, in which case we will access certain information from LinkedIn regarding your account. In particular, we may collect profile images, display names, username/profile ID, email addresses, and access tokens. This data will only be used by Temasys to provide you with the Service you expect and will not be shared with any third parties.
Github. Temasys may allow you to connect a Github profile to your Temasys account, in which case we will access certain information from Github regarding your account. In particular, we may collect your avatar, display name, username/profile ID, and access tokens. This data will only be used by Temasys to provide you with the Service you expect and will not be shared with any third parties.
2b. Personal Information Automatically Obtained from Your Interactions with the Service
Log Data. Our servers automatically record information that your browser sends whenever you visit a website (“Log Data”) or use the Service. This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web pages you visit, the search terms you use, and any advertisements on which you click. We also monitor and store statistics relating to the usage and quality of media transmitted when using the Service. This allows us to monitor, analyze and improve our Service on the basis of call initiation and call quality performance, to diagnose outages, as well as to improve and optimize our Service for our customers and end-users. We make no attempt to link content or media transmitted via our Services to individual end-users.
Cookies and Similar Technologies. Like many websites, we also use “cookie” technology to collect additional website usage data and to improve the Site and our Service. A cookie is a small data file that we transfer to your computer’s hard disk. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. Temasys may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Service.
We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically-collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.
You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from our Site or the Service, you may not be able to utilize the features of the Service to their fullest potential.
Do Not Track
Temasys does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Service.
Third-Party Web Beacons and Third Party Buttons
Links to Other Websites
Our Site contains links to other websites. The fact that we link to a website is not an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to read the privacy policies or statements of the other websites you visit.
Our Customers and Applications that Use the Service
3. HOW WE MAY USE YOUR PERSONAL INFORMATION
We may use the Personal Information we obtain about you to:
- create and manage your account, provide our Service, process payments, and respond to your inquiries;
- manage account authentication such as two-factor authentication
- communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you service-related announcements;
- publish your content, comments or messages on social media platforms (for example, by using a “share” button on our website);
- provide tailored advertising, for Temasys services, via Google AdWords;
- aggregate your Personal Information for analytical purposes;
- provide customer support;
- operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing how the Service is being accessed and used; tracking performance of the Service; debugging the Service; facilitating the use of our Service);
- send you marketing communications about products, services, offers, programs and promotions of Temasys, and affiliated companies;
- ensure the security of our Service;
- manage our customer, service provider and partner relationships;
- enforce our agreements related to our Service and our other legal rights; and
- comply with applicable legal requirements, industry standards and our policies.
If you are located in the European Economic Area, we may process your Personal Information for the above purposes when:
- you have consented to the use of your Personal Information, For example, we may seek to obtain your consent for our uses of cookies or similar technologies, or to send you marketing communications.
- we need your Personal Information to provide you with services and products requested by you, or to respond to your inquiries,
- we have a legal obligation to use your Personal Information, or
- we have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to ensure and improve the safety, security, and performance of our Service, to anonymize Personal Information and carry out data analyses.
4. HOW WE SHARE YOUR PERSONAL INFORMATION
We may disclose the Personal Information we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:
Social Media Platforms
We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We take steps to ensure that these third parties maintain the privacy and security of the Personal Information they process on our behalf.
Compliance with Laws and Law Enforcement
Temasys cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Temasys or a third party, to protect Temasys against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Service and any equipment used to make the Service available, or to comply with the law.
Other Third Parties
5. HOW WE PROTECT YOUR PERSONAL INFORMATION
We also employ administrative and electronic measures designed to appropriately protect customers’ Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.
We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on our Site or Service in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law.
We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
6. YOUR RIGHTS AND CHOICES
If you decide at any time that you no longer wish to receive such marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt-out from receiving commercial emails from us by sending your request to us by email at firstname.lastname@example.org. Please be aware that, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
In certain jurisdictions you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
Withdrawing consent for the processing of Personal Information may result in our being unable to provide you with the Service. In such cases, we will inform you of this after a review of your request to withdraw your consent for the processing of Personal Information.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us.
7. DATA TRANSFERS
8. CHILDREN’S PRIVACY
The Site is not directed to persons under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at email@example.com. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.
10. YOUR CALIFORNIA PRIVACY RIGHTS
Residents of California have the right to request a disclosure describing what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding year. You may request a copy of that disclosure by contacting us at firstname.lastname@example.org.
11. HOW TO CONTACT US