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The Friendly Face Wearing Headphones in the Lower Right Corner: 3 Great Uses for Website Chat
So friendly and helpful looking. The face and text entry field in the lower right corner on many of the business websites you navigate to. It’s a website chat and they are there to help you with something. Website chat is just a way for internet users to communicate on...
The Complete Beginner’s Guide to Voice APIs for Developers
There is a colossal amount of public data that you can access and consume using an API. API is short for Application Programming Interface and it allows you to use the public data available on Twitter, Reddit, Facebook, and countless other web sites. This blog post covers basic information using...
Temasys Skylink SDKs 2.0 Improves Stability and Adds Key New Features
We’re thrilled to announce today the release of Skylink SDKs 2.0, the next generation communication platform for embedded live voice, video, messaging, and screen sharing. Skylink SDKs 2.0 improves stability and reliability, adds mobile screen sharing, and enhances recording functionality. We’ve made upgrades to each of our components. The...
Real-Time Communication: Improving Customer Experience and Increasing Customer Engagement
Customer experience and customer engagement are terms that are often used interchangeably but are two distinct things. This blog post explains the difference between the two terms and then talks about how real-time communications, such as in-app voice and video, can improve customer experience and lead to more customer...
Temasys Builds a Customer-Centric Vision at CX Asia Week 2019
Improving the customer experience(CX) has become a crucial way to build your brand. CX is comprise of every interaction you as a company interact with your customers, from the first telephone call, to your service reps fixing problems, and even such subtle interactions as visits to your website or...
3 Ways Real-Time Communication Will Transform the Insurance Industry
Nobody likes insurance until you need it. All those premiums, all those forms, all those marketing phone calls! But after you get involved in a fender bender, you’re going to be thrilled that your E-Class Mercedes-Benz is fully covered. Real-time communication technology, though, is going to transform the insurance industry...