Temasys and Appian Partner to Power the Intelligent Contact Center™
Posted On April 24, 2018 by Beth Nagengast in News, Press Releases
TEMASYS COMMUNICATIONS AND APPIAN PARTNER TO POWER REAL-TIME COMMUNICATIONS IN THE CONTACT CENTER
Temasys to provide chat and co-browsing for the Appian Intelligent Contact Center™ Platform
Temasys Communications announced that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center™ (ICC) Platform.
“For our contact center customers, omni-channel communications are essential. Appian is working with Temasys to provide contact centers with real-time communication channels such as chat and co-browsing via the Temasys versatile SDKs,” said Arturo Oliver, Senior Director of Product Strategy at Appian.
Temasys Skylink APIs will be compatible with the Appian Intelligent Contact Center™ Platform, making it easy for Appian customers to add real-time communication to their applications, including chat, voice, video, and co-browsing. These integrations enable users to visit a website, begin a chat session that seamlessly escalates to a voice call and extends to co-browsing — all without changing apps or establishing a new connection.
“We’re thrilled to work with Appian to provide real-time communication for their Intelligent Contact Center Platform. In addition, we look forward to helping our mutual customers integrate chat, voice, video, and co-browsing into other applications running on Appian’s platform,” said Bent Rye, Temasys CEO.
See the Demo at Appian World — April 23-25, 2018
Temasys technology will be featured in the keynote at Appian World held from April 23 – 25 at the Fontainebleau Hotel in Miami, FL USA. Learn more by visiting the Temasys booth at Appian World or by visiting temasys.io.
Update: In case you missed this amazing event, check out the video below!!
About Temasys Communications
Temasys Communications is a leading provider of real-time communication technology. Temasys develops the Skylink WebRTC Platform., which provides a secure, reliable and scalable infrastructure that makes it easy for businesses to embed live video, voice, text chat, file transfer, screen sharing and more — into their applications and websites.
Temasys helps developers eliminate the complexities of building out the infrastructure to support global communications via any device or browser allowing faster delivery of real-time enabled apps and services, that just work.
Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.