Enhance High Profile Candidate Recruitment with WebRTC

Posted On August 4, 2017 by Beth Nagengast in Blog, Ecosystem, Unified Commmunications

WebRTC Use Case: Enhance Interviews, Security Checks

When it comes to hiring the majority of employees these days, most businesses can get away with basic reference and background checks to complement the interview process. In addition, they may ask new hires to endure a brief probationary period before they are “confirmed” and have access to benefits, and are considered fully hired.

This is fine for more junior staff, or those without specialized skills. It also works if those skill sets are common in your market, making it easier to replace them. And all of this helps lower the risk of bringing them onboard or offboarding them if things don’t work out.

It’s a different story when it comes to hiring C-level executives, or subject matter experts and key employees with highly specialized roles. Core knowledge and proprietary information, higher financial costs (salaries and bonuses), and long-term contracts with lengthy notice periods means that the stakes of success or failure rise, and along with them, the risks. These types of candidates are also far more demanding and expect a smooth hiring and onboarding process.

Before making the decision to hire someone at this level, a much deeper level of investigation is prudent. Companies need to ensure that the person is the right fit both from a skill and capability perspective, but also from the standpoint of their personality and how they’ll fit into the culture of the team.

60 Minutes Producer Bob Anderson recently highlighted some of these issues, when asked about an interview he had with Chicago Cubs General Manager on Theo Epstein regarding player signings.

“Epstein said you find out how they act when no one’s around,” Anderson said. “You talk to their girlfriends, you talk to their ex-girlfriends, you talk to friends, you talk to their enemies, and you go into great detail with them, and you throw hypotheticals at [the person].”

It’s safe to say that most organizations have video conferencing technologies to expedite the recruitment process when it isn’t possible to meet key candidates in person. It might be Skype on someone’s laptop, or a premium video conferencing system costing thousands of dollars a month. But just how much time, effort and money can modern, mobile and fast-paced organizations afford to ensure a proper screening process is done?

It’s just an opinion, but most of these solutions fall far short of what can be accomplished with WebRTC — an open source technology that enables expanded functionality beyond the scope of the average video conferencing platform.

Reasons to consider WebRTC for streamlining interviews and background checks for your organization

One-click communication: Chasing down a job candidate’s friends or former colleagues for references can sometimes feel like a game of cat and mouse. One has to work around other people’s busy schedules, and it’s important to move quickly. You must respect their time so that the process reflects positively on you and your organization. WebRTC can help make this easier. If the people you want to meet can access a web browser on a typical computer, they won’t have to download any software or plugins. To start a chat or video call, you can send them a URL in an email. They can be up and talking with you in seconds. When implemented well, this is the fastest, most direct audio and video conferencing solution on the market.

Superior security: WebRTC allows people (and devices) to connect directly over a peer-to-peer connection. Even when one must use TURN or intends to record interactions (which requires a media server), anything sent via WebRTC is fully secured. WebRTC provides end-to-end, with 256-bit AES encryption by default. This prevents anyone from eavesdropping on the conversation (unless they’re physically in the room and can hear what you’re saying).

It’s not just voice and video: One of my favorite WebRTC capabilities is called the “Data Channel.” It does exactly what it’s name implies. In addition securely carrying voice, video, and text chat across an internet connection between users, WebRTC also supports the ability to send just about any kind of data you can push between users or devices, with its Data Channel component. You can exchange large files of any sort, like images, documents, etc, all in real-time without necessarily having to rely on third party cloud storage services to manage uploads and downloads, if you don’t want to. There are even some services built using WebRTC that replicate BitTorrent capabilities, but using Peer-To-Peer connections instead of sending all the data through a server to help manage the bits and bytes.

Advanced image processing: It’s possible to link almost any kind of software to an app powered by WebRTC. We’ve seen it used for identity verification, where users store their facial image(s) in a database. Then, when needed, they connect to an app which takes a live video stream from WebRTC and matches it against the images in the database to verify credentials instead of relying on user ids and passwords. (It’s like TouchID for your face!).

Taking personality type and situational assessments to another level, there are also applications that can analyze the facial expressions, eye movements, even changes in skin tone from a video feed. There are others that integrate the use of biometric input devices to provide information on the video call participant’s mood, blood pressure, and other data sent via the Data Channel. This could help in assessing emotional and physical responses to certain questions or types of interactions.

So, WebRTC can do a lot, whether it’s a simple video chat or as a part of much more complex recruitment tools.

Perhaps the most beautiful aspect of all of this is you don’t have to have a completely separate application that does all of these things. If you’re developing an HRMS or applicant tracking solution, these capabilities can be embedded within the application, wherever you need them to be used.

Lastly, using a cutting-edge technology like WebRTC will also send a message to your prospective colleagues that your business is committed to innovation and that it values effective communication, collaboration, and security.

To learn more about how Temasys can help your organization get started with WebRTC, click here.

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