Blogs

Real-Time Communication: Improving Customer Experience and Increasing Customer Engagement

Customer experience and customer engagement are terms that are often used interchangeably but are two distinct things. This blog post explains the difference between the two terms and then talks about how real-time communications, such as in-app voice and video, can improve customer experience and lead to more customer...

3 Ways Real-Time Communication Will Transform the Insurance Industry

Nobody likes insurance until you need it. All those premiums, all those forms, all those marketing phone calls! But after you get involved in a fender bender, you’re going to be thrilled that your E-Class Mercedes-Benz is fully covered. Real-time communication technology, though, is going to transform the insurance industry...

We’ll be at Customer Experience Asia Week 2019, Marina Bay Sands Singapore, 24-25 September 2019

What is Customer Experience (CX) Customer experience is the interaction between a corporation and its customers throughout the duration of their relationship. The relationship sometimes begins with a phone call,  continues while the customer uses their products and services,  and can solidify during times of trouble for the customer. But the...

Temasys Releases Zero-code Component for Real-time Video, Chat, and Co-browsing in the Appian Platform

Drag-and-drop component enhances real-time communications in Appian applications SINGAPORE - Media OutReach - 29 July 2019 - Temasys announced that it has released a fully-certified zero-code component that makes it simple for developers to embed Temasys' Skylink real-time communications into applications developed on the Appian low-code platform. The component creates superior customer experiences by empowering...

Temasys Brings Real-Time Communication Tools to the Banking and Finance Industry

Temasys is helping to improve customer service, simplify regulatory compliance, and making collaboration easier. Embedding real-time communication in web and mobile applications gives the financial industry the ability to increase efficiency, improve customer service, and heighten engagement. Real-time communication is live video and voice, text messaging, screen and file sharing and...

Ripping off the band-aid: Chrome’s shift to “unified plan”

Google released the Chrome 72 update earlier on 29th January this year, which switched the browser’s default SDP (Session Description Protocol) format from "plan-b" to "unified plan". This meant that developers, whose applications worked with multiple media tracks and didn’t use the "unified plan" SDP format, found their applications...