Overview
Our refund and returns policy lasts 30 days for eligible products. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund services purchased, prior approval must obtained from your Temasys account manager.
Partially consumed ad-hoc professional services engagements are exempt from eligibility for refund.
Additional non-returnable items:
- Downloadable software or document products
To complete your refund request, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you have purchased you need to exchange it for the same item, send us an email at sales@teamsys.io.
Need help?
Contact us at sales@temasys.io for questions related to refunds and returns.
